FAQs
How can I contact Zoluft? You can email us at info@zoluft.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide? Yes.
Where do you ship from? We ship from Hong Kong.
Can I change or cancel my order? As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed? All orders are handled and shipped from our warehouse. We process orders between Monday and Friday. Orders are typically processed within 1-3 business days from the order date and shipped the next business day. Please allow extra time during holidays and sale periods. We do not ship on weekends.
How long will it take to receive my order? Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order? If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes? The prices displayed on our site are in US Dollars and are tax-free. You may be liable to pay for import duties, taxes, and customs fees upon delivery. These charges are determined by your local customs office and are your responsibility. We are not responsible for any delays caused by customs.
How do I return an item? Please contact us at info@zoluft.com
What if the item(s) I received are defective, incorrect, or damaged? Please contact us if you have received incorrect, missing, or defective items. Include your order number, photographs of the item(s), and all relevant details. We will do our best to resolve the issue as quickly as possible.
When will I receive my refund? All refunds will be credited back to your original payment method. For credit/debit card payments, refunds are processed within 7-10 business days of receiving the returned item. Please contact your bank or card issuer for questions about when the credit will appear on your statement.